LYOXYL

 Thank you for shopping with LYOXYL! Here's what you need to know about how your orders are delivered.

1. Shipping Areas

We currently ship across all major cities and regions in Saudi Arabia.

2. Processing Time

• Orders are processed within 1–3 business days

• Once processed, you will receive a shipping confirmation email with tracking details

3. Delivery Timeframe

Since we operate via dropshipping, delivery typically takes:

• 7–20 business days (Standard Delivery)

• Remote areas may take slightly longer

4. Delays

We are not responsible for shipping delays caused by:

• Customs inspections

• Weather disruptions

• Carrier-related issues

If your order hasn’t arrived within 30 days, please contact us.

5. Tracking

All orders come with a tracking number, which will be emailed to you once the order ships.

6. Wrong Address Disclaimer

Please double-check your shipping address. We are not responsible for packages lost or delayed due to incorrect or incomplete address information.

7. Contact

📧 For shipping inquiries: support@lyoxyl.com

At LYOXYL, we are committed to your satisfaction. As a dropshipping-based store, our products are shipped directly from our global suppliers. We do offer refunds or replacements under specific conditions, outlined below.

1. Eligibility for Refunds

You may request a refund or replacement if:

• You received a damaged, defective, or incorrect item

• Your order has not arrived within 30 days (for Saudi Arabia) from the order confirmation date

• The product is unused, in original condition and packaging (in cases where returns are allowed)

Note: We do not offer refunds for "change of mind" or incorrect shipping addresses entered by the customer.

2. How to Request a Refund

To file a refund or replacement request, please email us within 48 hours of receiving your item at support@lyoxyl.com with:

• Your full name

• Order number

• Clear photos or videos of the damaged/incorrect item

• A brief explanation of the issue

We’ll get back to you within 1–2 business days with the next steps.

3. Refund Process

If your refund is approved:

• You’ll be refunded via your original payment method

• Refunds are usually processed within 5–10 business days

4. Exchanges

We do not process exchanges unless the item you received is damaged or incorrect. In that case, we will send you a free replacement at no extra cost.

5. Return Shipping

In most cases, returns are not required, especially for damaged or defective items.
If a return is requested, shipping costs may be the responsibility of the customer unless the error was on our side.

6. Non-Refundable Items

• Items marked as Final Sale

• Personal care, underwear, or hygiene-related products

• Products returned without prior approval

• Orders delayed due to customs or shipping carrier issues

7. Contact

For all refund inquiries, email:
📧 support@lyoxyl.com