Refund Policy

At LYOXYL, we are committed to your satisfaction. As a dropshipping-based store, our products are shipped directly from our global suppliers. We do offer refunds or replacements under specific conditions, outlined below.

1. Eligibility for Refunds

You may request a refund or replacement if:

You received a damaged, defective, or incorrect item
Your order has not arrived within 30 days (for Saudi Arabia) from the order confirmation date
The product is unused, in original condition and packaging (in cases where returns are allowed)

Note: We do not offer refunds for "change of mind" or incorrect shipping addresses entered by the customer.

2. How to Request a Refund

To file a refund or replacement request, please email us within 48 hours of receiving your item at support@lyoxyl.com with:

Your full name
Order number
Clear photos or videos of the damaged/incorrect item
A brief explanation of the issue

We’ll get back to you within 1–2 business days with the next steps.

3. Refund Process

If your refund is approved:

You’ll be refunded via your original payment method
Refunds are usually processed within 5–10 business days

4. Exchanges

We do not process exchanges unless the item you received is damaged or incorrect. In that case, we will send you a free replacement at no extra cost.

5. Return Shipping

In most cases, returns are not required, especially for damaged or defective items.
If a return is requested, shipping costs may be the responsibility of the customer unless the error was on our side.

6. Non-Refundable Items

Items marked as Final Sale
Personal care, underwear, or hygiene-related products
Products returned without prior approval
Orders delayed due to customs or shipping carrier issues

7. Contact

For all refund inquiries, email:
📧 support@lyoxyl.com