Privacy Policy

At LYOXYL (https://www.lyoxyl.com), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website. By visiting or using our services, you agree to the practices described here.

1. Information We Collect

When you shop with us, we may collect the following information:

  • Your full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details

  • Payment method (processed securely through Shopify or trusted third parties)

  • IP address, browser, and device data

2. How We Use Your Information

We collect your information to:

  • Process and fulfill your orders

  • Send order confirmations and tracking updates

  • Provide customer support

  • Improve our website and customer experience

  • Prevent fraud and maintain site security

  • Send promotional offers (only if you opt in)

3. Third-Party Services

We may share your data with trusted third-party service providers such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Logistics and dropshipping partners (for order fulfillment)

  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads)

These partners are only given the information necessary to perform their specific functions, and they are contractually required to protect your data.

4. Data Storage & Security

Your personal information is stored securely on Shopify’s protected servers. We implement strict measures such as SSL encryption to safeguard your data from unauthorized access, alteration, or disclosure.

5. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Improve site performance

  • Analyze visitor behavior for marketing and functionality

You can manage or disable cookies through your browser settings.

6. Your Rights (Applicable in KSA)

As a resident of Saudi Arabia, you have the right to:

  • Request access to the personal data we hold about you

  • Ask us to correct or delete any inaccurate or unnecessary data

  • Withdraw consent for marketing communications

To exercise these rights, contact us at lyoxylsaudiarabiashop@gmail.com

7. Data Retention

We retain your data only as long as needed to provide services and fulfill legal or business obligations. After that, your data is securely deleted or anonymized.

8. Minors

Our website is not intended for individuals under the age of 8. We do not knowingly collect personal information from minors. If we discover that such data has been collected, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised "Effective Date." Continued use of our website means you accept any updates.

10. Contact Us

If you have questions or concerns about this policy or how your information is handled, please contact us:

📧 Email: support@lyoxyl.com🌐 Website: https://www.lyoxyl.com