1. How long does delivery take?

Delivery usually takes (3) to (5) business days, depending on your location in Saudi Arabia.

2. Can I cancel or change my order?

If your order hasn’t been processed yet, you can request a cancellation by emailing us immediately. Once shipped, it cannot be canceled.

3. How do I track my order?

You will receive a tracking link via email once your order is shipped. Use it to monitor the progress of your package.

4. What if I receive a damaged or wrong item?

Please email us within 48 hours with clear photos of the product. We’ll review the issue and offer a refund or replacement.

5. Do you offer returns?

Due to the nature of dropshipping, we do not accept returns unless the item is defective or not as described. Please read our Refund Policy for full details.

6. Is Cash on Delivery available?

Currently, we do offer Cash on Delivery. 

7. Is my information safe?

Yes, your data is protected using SSL encryption and secure payment gateways. Read our Privacy Policy for more.

 Thank you for shopping with LYOXYL! Here's what you need to know about how your orders are delivered.

1. Shipping Areas

We currently ship across all major cities and regions in Saudi Arabia.

2. Processing Time

• Orders are processed within 0–1 business days

• Once processed, you will receive a shipping confirmation email with tracking details

3. Delivery Timeframe

Since we operate via dropshipping, delivery typically takes:

• 4–6 business days (Standard Delivery)

• Remote areas may take slightly longer

4. Delays

We are not responsible for shipping delays caused by:

• Customs inspections

• Weather disruptions

• Carrier-related issues

If your order hasn’t arrived within 14 days, please contact us.

5. Tracking

All orders come with a tracking number, which will be emailed to you once the order ships.

6. Wrong Address Disclaimer

Please double-check your shipping address. We are not responsible for packages lost or delayed due to incorrect or incomplete address information.

7. Contact

📧 For shipping inquiries: support@lyoxyl.com